Overview
Renacy (“Renacy,” “we,” “us,” or “our”) is a managed IT services provider. We are committed to protecting the privacy of our website visitors, prospective clients, and current clients. This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and your rights with respect to that information.
This policy applies to information collected through our website at renacy.com, through our service delivery processes (including remote monitoring and management tools, helpdesk platforms, and client portals), and through any direct communications you have with us.
Information We Collect
Information You Provide to Us
We collect information you actively provide when you:
- Submit a contact form, request a quote, or schedule a consultation — including your name, company name, email address, phone number, and details about your IT environment or support needs.
- Engage us as a client — including billing and payment information, authorized contacts, and documentation related to your IT infrastructure.
- Submit a support ticket or communicate with our helpdesk team — including descriptions of technical issues, device information, and any files or screenshots you share.
- Subscribe to our email communications or blog — including your email address and communication preferences.
Information Collected Through Service Delivery
As part of providing managed IT services, we may collect and process information about your organization's technology environment, including:
- Device inventory data (hardware specifications, operating system versions, installed software).
- Network configuration data (IP addresses, device names, firewall rules, network topology).
- Performance and health telemetry from monitored endpoints (CPU usage, disk health, uptime logs, patch status).
- Security event logs and alerts generated by monitoring tools.
- Backup status and recovery point data.
This operational data is collected solely for the purpose of delivering, managing, and improving IT services on your behalf. It is treated as confidential client information and governed by the terms of our service agreement.
Automatically Collected Information
When you visit renacy.com, we automatically collect certain technical information through standard server logs and analytics tools, including:
- IP address and approximate geographic location.
- Browser type, version, and device type.
- Pages visited, time on page, and referral URL.
- Date and time of your visit.
This information is collected in aggregate and is used to understand website traffic patterns and improve the user experience. It is not linked to your personal identity unless you separately submit a form.
How We Use Your Information
We use the information we collect for the following purposes:
- Service delivery: To provision, manage, monitor, and support your IT environment in accordance with our service agreement.
- Client communication: To respond to inquiries, provide support updates, send service-related notifications, and communicate about your account.
- Sales and onboarding: To respond to quote requests, assess your IT needs, and onboard new clients.
- Billing and payments: To process invoices, manage subscriptions, and handle payment transactions.
- Security and compliance: To detect, investigate, and respond to security incidents, vulnerabilities, and potential threats within your environment or ours.
- Product and service improvement: To understand how clients use our services and website so we can improve both.
- Legal obligations: To comply with applicable laws, regulations, and lawful requests from government authorities.
- Marketing communications: To send occasional IT insights, service updates, or educational content — only to contacts who have opted in or have an existing relationship with us. You may opt out at any time.
We do not sell your personal information to third parties. We do not use client operational data for any purpose other than delivering services to that client.
How We Share Your Information
We do not sell, rent, or trade your personal information. We may share information in the following limited circumstances:
Service Providers and Subprocessors
We work with carefully selected third-party vendors who assist us in delivering our services. These may include:
- Remote monitoring and management (RMM) platform providers.
- Professional services automation (PSA) and ticketing software providers.
- Cloud backup and disaster recovery platform providers.
- Payment processors and billing platforms.
- Email and communication tools.
- Website analytics providers.
All subprocessors are contractually required to handle your information only as directed by us, maintain appropriate security standards, and not use your data for their own purposes.
Business Transfers
If Renacy is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. We will notify affected clients and provide options where required by law.
Legal Requirements
We may disclose your information if required to do so by law, court order, or governmental authority, or when we believe in good faith that disclosure is necessary to protect the rights, property, or safety of Renacy, our clients, or the public.
With Your Consent
We may share your information for any other purpose with your explicit consent.
Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this policy, maintain our business relationship with you, and comply with our legal obligations.
- Prospective client inquiries: Retained for up to 24 months after last contact.
- Active client data: Retained for the duration of the service engagement.
- Post-termination: Client data is retained for a period of up to 3 years following termination of services, or longer if required by applicable law or our service agreement.
- Financial records: Retained for at least 7 years as required by applicable accounting and tax laws.
- Website analytics: Retained in aggregate, anonymized form indefinitely.
When personal information is no longer required, we securely delete or anonymize it.
Security
We take the security of your information seriously. We implement administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, and destruction. These measures include:
- Encryption of data in transit using TLS/SSL protocols.
- Encryption of sensitive data at rest.
- Access controls limiting data access to authorized personnel with a legitimate need.
- Regular security assessments of our tools and platforms.
- Documented incident response procedures.
No method of transmission or storage is 100% secure. In the event of a data breach that affects your personal information, we will notify you as required by applicable law and take prompt remediation steps.
Cookies & Tracking Technologies
Our website uses cookies and similar technologies to function properly and to help us understand how visitors use the site.
Types of Cookies We Use
- Strictly necessary cookies: Required for the website to operate. These cannot be disabled.
- Analytics cookies: Help us understand traffic patterns and page performance in aggregate. We use tools such as Google Analytics. Data collected is anonymized where possible.
- Preference cookies: Remember settings or choices you have made to improve your experience on return visits.
Managing Cookies
You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our website. Most browsers allow you to refuse new cookies, delete existing cookies, or be notified when a new cookie is set.
For information on opting out of Google Analytics tracking specifically, visit tools.google.com/dlpage/gaoptout.
Your Rights
Depending on your location, you may have the following rights with respect to your personal information:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request that we correct inaccurate or incomplete information.
- Deletion: Request that we delete your personal information, subject to our legal retention obligations.
- Portability: Request that we provide your personal information in a structured, machine-readable format.
- Objection / Restriction: Object to or request that we restrict certain types of processing.
- Withdraw consent: Where processing is based on consent, withdraw that consent at any time without affecting the lawfulness of prior processing.
- Opt out of marketing: Unsubscribe from our email communications at any time via the unsubscribe link in any email, or by contacting us directly.
California residents may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know, the right to delete, and the right to opt out of the sale of personal information. Renacy does not sell personal information.
To exercise any of these rights, please contact us at privacy@renacy.com. We will respond within 30 days.
Third-Party Links
Our website may contain links to third-party websites, tools, or resources. These links are provided for your convenience and do not signify endorsement. Renacy has no control over the content or privacy practices of third-party websites and is not responsible for their privacy policies. We encourage you to review the privacy policy of any third-party site you visit.
Children's Privacy
Our services are designed for and directed to business professionals and organizations. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have inadvertently collected such information, we will delete it promptly. If you believe we have collected information from a minor, please contact us at privacy@renacy.com.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify current clients by email.
Your continued use of our website or services after any such update constitutes your acceptance of the revised policy. We encourage you to review this page periodically.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
- Email: privacy@renacy.com
- Web: renacy.com/contact
We are committed to working with you to resolve any privacy concerns promptly and in good faith.